Shipping policy
All orders are processed within 3 to 7 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Please be aware that the processing time is in addition to the shipping times you see at checkout.
Domestic Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout.
In-store pickup
You can skip the shipping fees with free local pickup at Six Blades Jiu Jitsu Austin. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 3 to 7 business days. We will send you an email when your order is ready along with instructions.
Our in-store pickup hours are Monday through Friday, from 1pm to 7pm. Please have your order confirmation email with you when you come.
International Shipping
Shipping charges for your order will be calculated and displayed at checkout.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Six Blades Jiu Jitsu is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within the number of days you selected at checkout of receiving your shipping confirmation email, please contact us at store@sixblades.com with your name and order number, and we will look into it for you.
Shipping to P.O. boxes
Please be aware that only USPS delivers to P.O. Boxes.
Refunds, returns, and exchanges
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Returns are subject to a 10% restocking fee.
To start a return, you can contact us at store@sixblades.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at store@sixblades.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on custom products (such as special orders or personalized items), sale items or gift cards.
Exchanges
To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Contact us at store@sixblades.com for instruction how to exchange your item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. We will refund the full order amount minus the shipping costs for the return. Please remember it can take some time for your bank or credit card company to process and post the refund too.